This script gathers Windows 7 application and system logs and BAM! 7-zips them for the user. Just have them send you the file evt_logs.7z that appears in the folder where they ran it from. NO INSTALLATION REQUIRED.
evt_logs
Credits:
I did absolutely no work on this (it was found here :
http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=94155)